SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jezirah (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jezirah.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
He arrived fast, recommended.
Excellent Product!!
great with quick shipping
Lanterns are good, would be cheaper to take more.
The product has arrived. Don't turn on. I'll leave it more time in the sun and try it the next night.
Received quickly 2 lamps very satisfied. Thank you store.
He comprado dos, y uno no encendía. el vendedor me envió instrucciones porque solo debía presionar un botón por 10sec. Eso ha resuelto el problema. alumbran bien. Muy conforme, llegó rápido a España.
I just have to try it to see if it works.
Recomendo funciona bem
Доставка ровно неделя, я в шоке )) это шикарные яркие фонари, для дачи, двора - просто супер!
It's already the room I buy. I am very satisfied with the product and with the fast shipping
He's over the respective ones, they're a passing, and spectacular light. I recommend.
Il prodotto é come da descrizione, ma ho pagato un sovrapprezzo per avere la consegna in 10 giorni, ma é arrivato dopo 58 giorni.
I recommend the product
They are perfect, various lighting modes, load very well
Very Good products ! Thank You!
Works. All as in the description: three modes, adjust the glow color. In the remote there is a battery. Delivery to the house by courier. Looks good. Thank you!
The lantern came quickly, about 2 weeks to minsk. The lantern itself is made of quality, pleasant to the touch material. The size is quite large, it shines brightly. To enable you need to clamp and hold the power button. Instructions for modes are available, but in english. The motion sensor works well. The only question is stronger, or rather the wand itself, looks flimsy. I recommend the store and the product.
All perfect exclude the screws, the head of them has been ate. Perfect light and perfect remote control! Also the package arrived wet but nothing happens because of that.
Everything works, only the battery is not separate, but on the back of the lamp
Came good lanterns, but you can see no charge, i'll check how shine, the only thing that confuses is the bar on which it should hang, very thin and puffy, but time will show how it really is. Thank you
I was very worried when unpacking, that in a crumpled box the solar panel would be damaged (whether it went on it?!), but it cost, everything is intact and works. I liked the quality. Perhaps i will add a review later, with a photo of the installation.
The product package was a little crushed but not damaged. The product is working very well modes lighting is very beautiful. I bought it for the garden to try the lighting in the house is very good. Fast shipping related store. Teşekkürler
Manufactured qualitatively. Small in size, expected still slightly larger. And the tubes are so thin .... did not turn on-discharged. I'll add later.
Excellent product quality Amarilis. Fast shipping, without payment postal order or any other fee.