SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jezirah (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jezirah.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice pen. Includes spare rods, flash card. The recording quality is good. You only need to deal with recording and stopping modes. Recommend!
Fast shipping okey!!
goods receive in god condition thanks
Received here in Brazil in 20 days. Clear image quality that say 1080, is not perfect, but we cannot demand perfection of a minicâmera so cheap. Quality offered solves, documents can be used as proof that the intention. I approved, was a purchase worth. Wanted have found this spy pen in 2018, would have added enough to work investigativos made in time. Wellington Macedo Journalist
Thank you store for fast shipment. It was wrapped safely. I already tried the beautiful pen. And it is compatible with my pc. Never yet tried the video taking. Be back if there's an issue but if am not leaving feedback means, all is well.
The product was gratefully received
Paid 11.11.21, at the Post Office 02.12.21, received 03.12.21. Parcel konsalidirovnaya (sent together with another order from another store). Logic rules! Looks like a good thing. I'll check, I'll add
Definition well and use convenient!!
Came quickly, the packing is good. Everything in the set. Thank you
Product complies with the order. Really good recording.
Fast shipping good product Satisfies
Hidden camera taken by industry or not. Suit because of the bubble. Self defense supplies ~~ Don't misunderstanding. Definition Chan like hot!! Working day Needle's crime as sock ~~
Fast shipping, yet use
Well-received…
Received in time
perfect
Good product. Thank you.
sampai dah walae barangnya sabulanan pang mahadang lawas banar, barang ma ambil saurang kam bayar di kantur pus pajak 40.500, balum pang lagi dites nah, salam buhan halabio
Okey