SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jezirah (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jezirah.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent Product, work perfectly Bluetooth 5.0. The product is well packed and sealed with plastic. The shipping was super fast! It is discreet and has a very good sign. Come with a CD install, but not to use, the windows installed the driver alone. The instruction manual is very short, but no need of using it since just put the modem in USB and it already working.
Product very good quality, fast delivery and super reliable store.
Works perfectly, easy to install and use. Now can use Bluetooth headset on PC.
Recebido em Natal após 33 dias corridos da compra. Veio bem embalado e sem dano aparente. O vendedor foi atencioso e rápido na postagem. Após testar farei uma avaliação nova se necessário. Por favor aguardem…
Chegou bem embalado, está funcionando perfeitamente gostei muito do adaptador. Recomendo a loja.
Already have products this brand think top came. beautifully packaged, extreme qualjdade product.
Rápido envio, chegou em menos de 20 dias, não fui taxado, produto de excelente qualidade, solucionou um problema que eu tinha a anos com conexão de caixa Bluetooth e Windows, estou muito feliz com a aquisição, uma pena eu ter comprado só um, deveria ter comprado mais rsrsrs. Produto e vendedor 1000000% RECOMENDADO
Apparently this working! But because of my the this outdated "I think", is not recognizing or looking devices (occurred the same with a Bluetooth 4.2 that have). So nothing wrong with the product, the same arrived fast and well packed. Recommend the store!
Work perfectly on Windows 10 64 bit. Recommend!
Super recommend, can buy without fear in my notebook with Windows 10 not needed to install anything, connected and work.
muito bom o adaptador, produto de excelente qualidade. Plug and Play não precisei instalar drivers no Win 10.
Great, all as the description. Products ugreen always top!!!!
Received in 20 days SP Brazil and not strikethrough, excellent product quality, standard ugreen, connected control PS5 and box JBL on PC and work perfectly!
This brand I already know, have some products. Ugreen quality guaranteed!!!!
Great product! True description! Just plugged and the PC quickly recognized! Did not install anything! Works very well! No charge! Recommended!
Delivery 3 types. Brav for blutus navushnikov for the computer. Windows 10 without problems visa adapter. Yakistyu forward-avannya muziki on navushniki povnistyu zdovoleniya. On the apartment go to the beach 7 m-signal private, without interruption, in pm through the station. In the podharunok prishla screed for cables. I recommend the adapter of the store! Everything is ok, recommend the adapter and the seller! 27 May 2019 02:56
The product in the image took about fifteen days without follow thanks. 24 May 2019 03:54
To moscow for a month, it works well, i recommend the store. 06 May 2019 06:30
Dear Iris Chen! Thank you for processing of my order. It was delivered in good conditions, without any visible damages due to carefull package. The package included thanks-giving card for customer, bluetooth-adapter, installation software disk, English/Chinese instruction and Ugreen Cable Management Sleeve as gift. Thank you for that gift too. It's better to follow video instruction under the product. Only when following video, I achieved the main goal to be the owner of bt-adapter: to get the connection via wireless head-phones and play music through Bt-connection. As a result, I got the good quality sound for such type of connection, but you can feel sometimes a lack of volume frecs. However, I get the possibility to create private bt-network from my other bt-devices. Anyway, the current deal is closed without any doubts. Thank you and more good deals to your Ugreen company! 15 May 2019 06:29
Very good USB Bluetooth stick. Solid made, well known USB dongle. Work with Win 10 like charm. It is my second purchase in this store. Thanks for a gift. As first one, store is very kind, communicative and business. Recommendations is much more than 3 stars! 17 May 2019 11:42
Works properly. The radius of communication is not large. Interference appears through one wall 07 May 2019 06:19
Bluetooth adapter is good, catches the signal perfectly. Glukov has not noticed yet. A huge plus that in the kit there is a disk, and pleasantly surprised the presence of the russian language (translation) in it during the installation. Purchase satisfied. I recommend to everyone. The ugrin brand has shown itself more than once well. 06 Jan 2019 14:41
The adapter came quickly. All quality. Thank you store! By adapter: -Downloaded drava immediately from the office. Site, everything is well established and works fine -After the connector with the headphones edifier w830bt immediately on the computer came out the window "now you connect aptx ...." In general, aptx is present here! -The sound does not lag behind, does not stutter Adapter took for 318 rubles. And i think this is an ideal purchase, it looks quite high quality and at the same time small. In general, i advise the seller and the goods! 26 Apr 2019 02:55
Thank you sir, I received the product in good condition in 43 days the product is of high quality. 15 Jan 2019 14:44
The parcel came in the original packaging. In excellent condition. And all according to the description. 15 Jan 2019 07:07