SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jezirah (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jezirah.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Супер!! Работает замечательно
Доставка в регион Беларуси 40 дней... Всё соответствует описанию... очень симпатичный... я его так и представляла...углы коробки были прилично подмяты...но сам прибор целый... ещё не включала... как разберусь - напишу... Спасибо!!!
I come in perfect and it works very well
Выглядит солидно. Очень хороший. Чем холоднее вода, тем лучше она остывает. Я подождите три недели. Он даже входит в внешний аккумулятор
It looks solid. Really cool. The colder the water, the better it cools. I waited three weeks. It even goes into the power bank
Классный мини кондиционер. Доставка в Беларусь 30 дней. Приехал через CDEK. Упаковано очень качественно. Реально охлаждает. Желательно добавлять ледяную воду в контейнер для воды. Есть таймер, можно установить отключения от 1 часа до 12 часов. Рекомендую к покупке.
Cool mini air conditioning. Delivery to Belarus 30 days. Came through cdek. Packed very high quality. Really cools. It is desirable to add ice water to a water container. There is a timer, you can set off from 1 hour to 12 hours. I recommend to buy.
Оч классный охлаждает все работает , пришёл слегка в помятой коробке , а внутри все цело . Упаковано отлично
It goes very well gives the air very fresh is perfect for this heat today I recommend it enough I wanted it for my dog not to spend so much heat and it goes mos el como a mi del fresquito q da
It works well, it is a small air device that refreshes, is not for large spaces, fulfills its function and the only paste is what took to arrive due to slow Post
Всё отлично, товар очень качественный, достойное исполнение, описанию полностью соответствует, вода не протекает. Температуру понижает, увлажняет хорошо, в радиусе 2-х метров очень комфортно, рекомендую!
Соответствующий продукт. Коробка была повреждена во время доставки, но продукт хорошо упакован внутри. Быстрая доставка. Продукт работает хорошо, он выглядит свежим
Compliant product. The box took shots during delivery but the product is well packaged inside. Fast delivery. The product works well it makes fresh air
Look, for this price, I think it is good enough. If you put ice or cold water it'll work just perfect. Of course it is not air conditioner, but if you use it for work or sleeping you'll be completely OK.
Я был скептик, но заказал сразу другой после того, как использовал его.
I loved it, I didn't expect so much for that low consumption, thanks
Пришел удивительно быстро. Работает так хорошо, и я буду рекомендовать продавцу. Большой палец вверх
Came amazingly fast. Working so fine and I'll do recommend the store. Big thumbs up
Быстрая доставка. Хорошая упаковка. Выглядит хорошо. Будут протестированы в ближайшее время
Fresh air straight to you, don't expect me to cool a room however small it is