SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jezirah (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jezirah.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great thing. The app works in English. On the rice mode we cook all the porridge. There are modes for 1 hour and 3 hours. Very neat design. Thank you for putting the adapter.
Super rice cooker!!! What you need is very tasty! Thank you very much, I recommend
Good! Looks good. Didn't use it yet
Very cool thing, Rice has a completely different taste than with pouches. Cool connects for applique, Apka has English. damage only with no some translation for any language European keys on the case. Manual Tez consists of robaczków. Besides Super
That's my mast-HEV now. With the application I had to hang out. In the rest, a great thing! Rice is great. The main thing with water is not to overdo it.
To translate the manual I have used google translator images, it translates it to the moment. I leave here the steps: 1. Scan QR code from the manual and download the app. 2. Put in china mainland location. Create account. 3. Connect to the wifi of the device, it will say that there is no internet and that you scan a qr, I took a picture and sent it by chat and so I could scan it from the computer using whatsapp web 4. It will connect and a menu will appear, select what you want to cook. (Rice 2jars rice = 2jars water) 5. After cooking it will go into keeping the heat. I'll go get recipes to see how they come out! The good rice!
I received the goods, you can say instantly, brought it home while I like everything. How can i weld the porridge
I'm in love with the machine, but it's pretty annoying that the manual is in Chinese. it's also not true it's so easy to find the manual on internet. you can, but for the 3L one. art he end in the app there are a lot of programme, but no recipes for it. sad. I'm a huge Xiaomi fan, but this is a bit disappointing.
All good. Had to set up the xiaomi app to China region for it to work with WiFi.
The description of the goods corresponds to the contents of the parcel. For the first time, the order was so quickly accepted and executed. Pleased that the rice cooker was packed in a box of dense cardboard. Inside, there are inserts on top and bottom. Therefore, everything came without damage and scratches. Showing me what's inside. Spoon, measuring cup, power cord with adapter and instruction in Chinese. Insert for cooking on a steam for mini-format rice cookers is apparently not provided. With the store did not communicate, but I will put 5 stars for efficiency and neat packaging.
Very fast shipment. Original. quality. First Class. Very useful in the kitchen. Recommend.
Rice cooker went a month to the Vologda region. Fully corresponds to the description. Instruction only in Chinese, but it is no problem.
Everything is very different. Too much. And there is no Russian language in the app. Only Chinese. You have to learn to use
Delivery to Germany in 12 days from order to delivery, super fast delivery, all as in description, I recommend the store!
I connected to Wi-Fi, put the ingredients, indicated the timer, I will come to lunch, at the appointed time it came notice that lunch is ready, the question is whether I want to keep the food heated answer yes, I come open the lid, delicious lunch is ready! What else do you want? Everything is great! Xiaomi great Well done, respect you and respect). Mi-hom app, the country is a bribe of China (originally put in fact, the rice cooker does not find, and if you choose China, everything is fine) description in English, everything is intuitive and simple! I put 10 stars out of 5
Everthing is good, quick deliver, item is working
хорошая рисисоварка(мультиварка).
Very fast shipping and very cute rice cooker
The rice cooker is as described. A nice and elegant rice cooker for a single or two person. I especially like the smart functionality.