SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jezirah (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jezirah.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Brilliant...Thanks
Wszystko ok, mąż szczęśliwy :) Tylko bardzo długa wysyłka - prawie 2 miesiące czekaliśmy.
Good product, it does what it claims. My only issue is. the integration with my smarthome system. I was trying to have it trigger certain intefaction with my smart switch or bulb, but.... I'll try again to setup it.
Perfect. Received very quickly. I know the product so nothing to say. Excellent
Very very happy with my purchase, alarm easy to configure, works very very very well... Super store
very good alarm system and application and best store..
Order totally compliant; I recommend this alarm system and this store
Comfort has the description sensitive sensor good responsiveness fast shipping recommended
Overall, I'm very sadisfecho with this alarm. It communicates with all sensors without problem, and when activated, after the margin time we found him, it sounds very strongly. With "at home" mode, I'm delighted, because presence sensors don't act, just the doors and windows. With the app you can manage everything remotely and if it detects anything, let your phone know right away. For putting something negative, say the router has to be relatively close to the alarm center because with one or two walls it loses the WiFi communication. When I find another offer, I'll order another one for another home.
alarme reçu pas dans les temps mais ça venait de la poste française pas du vendeur très bonne communication avec le vendeur
Received item not use yet but sensors were not packed properly but reached safe . I will check result and will give my feedback hope fully every thing will be in order.
Excellent quality for the price - onesly - I didn't expect some thing that good . Everything is installed by WiFi and fonction perfectly - worth every cent to me . ( except - didn't installed sim card yet ) Delivery fast enough ~ 2 weeks to Switzerland
Exactly what I ordered and as described. Thank you
The product corresponds to the description. The store answered all the questions I'm interested in. Seller recommend.
Good product. Very easy to use and enroll the sensors. Nice finish and materials on sensors. So I am pretty happy with this order. I recommend
Thanks for the service and the shipment arrived very quickly Thanks for the service and the shipment arrived very quickly
It works properly. Recommended. Very happy.
Not installed but look very good, good service and delivery time
Alarm Super all came well packed according to the description I am very satisfied all works though manual is not after Polish and damage and so highly recommended.