SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jezirah (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jezirah.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Apoyos simulaneous use of SIM CARD and Memory card, make it easy to use
Came packed in a "tube". Everything is in order, when turning on, I chose the Russian language and updated it. Everything works. Now the question is where to buy a keyboard for it at an adequate price.
The shop owner sent a lot of accessories, all of which are complete, and the keyboard and protective cover are well packaged.
I chose a tablet computer for a long time and ultimately purchased it from this store, but it didn't disappoint me. The seller shipped it quickly and the logistics delivered it quickly, and I was very satisfied. The product is also great, I really like it.
I was very happy with a shopping experience. The merchant was very considerate and achieved fast delivery. I received the product quickly and was very satisfied.
It is very easy to use and convenient for taking notes for work and study. You can also play games in your daily life.
The tablet is just lovely. All as described. Everything works. I advise him to everyone. HD version is also cool. I liked the naked android very much. Everything is as it should be.
Tablet of course fire. The image quality is like an expensive phone and the sound is even better
It's all great. Not the first time I order from this seller. 15 days delivery.
Of shopping and experiences, I arrived on time although the parcel leaves much to be desired but there was NO customs payment. Thank you!
Excellent service, the equipment arrived earlier than planned, in excellent condition, I have it in operation, system according to the description, I recommend the seller.
The tablet is super, nimble, arrived charged on the 97%. The seller, the handsome is all super securely packed, the big box is not remembered, the delivery is fast.
The instrument is intact and the packaging is intact. They didn't tax me.
Great! Received quickly, very satisfied. The packaging is intact. The product is packed perfectly. Launched-everything works. Recommend!
I was afraid but the truth is super incredible, the box was not with anything to have more protection and I thought it would arrive broken but it really arrived intact, I am from Mexico and it arrived in 6 days.
The tablet takes photos very clearly and can also insert a SIM card, which surprised me
Product as described. The whole set looks like a small TV and the point was to watch a movie in peace in the comfort of your worship, how a child is taking TV watching fairy tales. I recommend this product
I am very pleasantly surprised by the quality, Super Express, well packaged, fast shipping, very good parameters, true and true description. I recommend the purchase.
Top! Great we're super happy. The tablet arrived super quickly, well packed. She's great! You can trust this seller.