SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any customs fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jezirah (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jezirah.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Camera is as described the quality is very good and very easy to setup. I recommend this to anyone in the market looking for a camera that gives you 2 way communication and high resolution and where you have control.
Awesome camera, just like in the pictures. Does the job well and I recommended it to my friends.
Works very well, definitely recommended for this price.
Delivered quickly. The bell is slightly larger than most models, but sturdy and reliable. Easy to install and connect. Image quality is fine for this purpose. Worth the money. Keep an eye on the price on the site for the best deal. It changes quite often. Good luck!
Was tricky to set up and had to drill into the wall to mount, but is working well and we're getting used to this great new doorbell. And best of all our dog doesn't bark at this one, even though it chimes upstairs now. I love ❤️
Excellent product, this is already the second camera I am purchasing.
Everything works, connected without issues. The only downside is that you can't turn off the LED on the button.
I love it, I don't need anything else anymore. It's possible to record, listen, speak, and of course watch. I highly recommend it.
Its work perfectly thanks i use it on the front
The package came in quick good condition and has a usb ringer but i had to use my usb plug which is circled to connect to the ringer sounds really good
Nice doorbell, good image and interaction via WiFi with smartphone is excellent.
It works as expected. Easily paired with application. A bit leggy but it is expected. Sound quality 3/5. Camera 4/5. Worth the money
Fantastic product very impressed would recommend for every one to buy..
Quick installation, works perfectly well with Tuya.
Easy instal and paring works great
Very satisfied, it has an excellent quality-to-price ratio, it can be hung both with the included double-sided tape and also with the provided clips. You can see and hear well. I highly recommend it!
Good doorbell easy to install shipping within 1 week from good seller
Super
top waist
Fast delivery and the device matches the description. The installation is easy because the given instructions are clear and the device works well.