SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jezirah (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jezirah.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came without box in air bag. In the rest everything is fine.
The order came quickly. All accordingly description. For this money, the goods are good.
Упаковка плохая. Товар пришёл целый, без повреждений. Отправил быстро. Доставка товара до Калининграда в течении 1,5-2х недель. Наушники легкие. Качество материала среднее. Звук тоже не супер хороший.
Microfone does not work because of connection
Very good quality, highly recommended
I'm very satisfied !
My son has been content, very good product. And fast in shipping
Идеальные наушники, первые покупала год назад, все работает, эти для второго сына, качество отличное! Продавца рекомендую!
Очень удобные наушники!
Perfect
Great good Conform to the description
Very nice and the shipment was very fast, they are very well protected and packed 24 May 2019 18:22
I recommend them for ps4 and pc players so happy and funny 10 Apr 2019 08:53
Headphones are good came for 1 week, sit well, the sound is good especially in games, the microphone is decent for such money. but another adapter came 08 Apr 2019 04:28
Came the order very quickly, did not track even, did not expect that it will come so quickly, cool, thank you, the child is delighted 24 Mar 2019 07:40
Arrived in 13 days 19 Mar 2019 04:44
Good design. Headboard plastic, under headboards foam rubber, covered with pvc; ear pads also foam rubber and pvc; speaker plastic without spacer, top cloth (adult will crush ears); microphone is not removable, on bent rod, there is volume wheel and on/off button; the plastic is not scratched, but there are fingerprints on the glossy part; Cable in hard braid; 3,5 earphone and microphone jack are marked. Backlight from usb, does not turn off. Drawdown in low frequencies. Overbending protection dangles in comparison with hyperx cloud core deaf sound, lower noise reduction, but also the price difference is 6 times. After testing in the game, i will add a review. 05 Mar 2019 05:28
The order came for a month. In the kemerovo region. Packed well. Everything without damage. Checked, working. Headphones are cool. Colors change by themselves. The child is very pleased. Thanks to the store!) 09 Feb 2019 05:24
THE product came super fast. Seller. THE sound has great quality but sound is weak has very volume but is great still very Lino the LED orange. 07 Feb 2019 23:41
The parcel came to crimea for 3 weeks, everything was tracked well. The headphones were well packed, but without a box, all whole, without prints, matte, pleasant to the touch, sit on the head well. The microphone is serviceable, quite powerful, but it does not hide anywhere, always in its place. Music sounds very nice. The backlight works, the colors are smoothly changed. I am happy with the purchase, i advise) 09 Feb 2019 01:36
Packed well. Came on time. Thank you everything works. 04 Dec 2018 05:31