SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any customs fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jezirah (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jezirah.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Most beautiful than the picture
Beautiful watch work very well for 24 hours. ewan doesn’t move second difference i like the color i like the letters stripe fits very well and the big head.
Nice watch and band. Looks great!
This watch is very impressive on the wrist, i had purchased the blue color of it couple years ago, and i wanted to purchase the red one too, but they had sold out that color option, so i had to wait until accidentally i saw it again couple weeks ago and i got it, and boy i’m so glad that i got it, i recommend this watch very highly…
Very quick delivery very happy with the watch. Very sharp looking and keeps great time.
the best quality-price watch on all of AliExpress
Looks great. Wore with red shirt
It arrived very quickly. I really like the design of this watch, so i have it in different colors. The quality is impeccable, and the chronograph works properly. On this watch, the roles of the regular second hand and the chronograph second hand are reversed, so you'll need to understand this. I think it's a great watch and i recommend it.
It arrived very quickly. The product quality is excellent and there are no issues. The chronograph works properly. (please note that the roles of the regular second hand and chronograph second hand are reversed, but this is normal.) It's a watch worth buying.
I am writing for those who value details. It seems to me, but from appearance the body is aluminum. The back cover is a snap. The bezel does not rotate. The luminescent substance is present only on the arrows and at the point located on the top of the bezel. After a week of use, they are accurate. The watch is an excellent purchase for this price! They look impressive!
It arrived very quickly. Both the dial and hands are large and very easy to read. It's also very well made, with a fantastic, beautiful design. The chronograph works properly. It's big and has a strong presence, but that's what makes it great. One thing to note is that the large second hand on this watch is the chronograph hand. The regular second hand is the small circle in the middle. I really like it.
It arrived very quickly. The dial and hands are large, making it very easy to read. It's also very intricately made, with a great design and is beautiful. It's a very large watch and feels heavy, but that's what makes it good. One thing you should be aware of is that with this watch, the second hand of a regular watch functions as the chronograph second hand. So, the chronograph second hand will move as a regular second hand. I really like it, and it's likely to be a watch i wear often.
Excellent watch for the price, it's quite large but fits me well because I have a thick wrist and it works very well. It arrived very well packaged with plastic and inside another plastic case. It looks much more expensive than its price. The strap is thick leather and of top quality.
Nice
Great as always, I have several from the brand and they always pay attention to details. The quality of the materials is very good; they are well-made watches, sturdy and somewhat heavy but resistant. In this model, all three dials are functional, not just decorative, which adds value since they are rarely functional in watches of this price range. Even though I haven't swum with it, I have swum on the surface with another model from the brand and it hasn't presented any issues with its water resistance. I will definitely continue to expand my collection of this brand, highly recommended.
Everything is fine.
What an exceptional watch, beautiful, elegant, neither too big nor too small, this watch is the perfect size. Due to the value and quality of this watch, I will buy and will always buy, I was surprised by the size and quality. I highly recommend this watch to everyone. If you can get all models, go for it. This brand is excellent. The only thing missing was a watch cleaning cloth, because I've bought from other sellers before and they came with a cloth with the brand logo. Other than that, I have nothing to complain about.
The watch is superb, exactly as described, i recommend the seller very much, i will buy another from the store
Exceeded my expectations. I will even order another model... Very nice, came very well packaged. I have no words to describe this watch. They are to be congratulated.
Good