SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jezirah (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jezirah.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ive tested and the speakers are not that good and is not that loud but it’s ok , but for this money I was expecting a good speaker but overall the product is fine
quality is good , everything works great
Order received quickly. The installation of the intercom is very simple. Installation on 2 modular LS2 helmets. The operation is very simple, the phone communication is very audible and the music too. In communication no noise we hear very well. I recommend this store. Thank you.
Excellent store, delivery super fast, so now testing.
Excellent intercom. Arrival in 8 days. Free shipping perfect price edtoy happy
Estou contente com o produto, testado e a funcionar, parece boa qualidade som e resistência, recomendo.
the product is the best for this price. clear voice and high quality music streaming.
Think once of the best stores. Fast service, honest and good communication. The headphones are perfect. Of good quality. Should they called Still testing while driving. But do they already so tested and the quality is super and go also super far. Also have also now for my 2 small children ordered. Is super for Our Vespa rides.
Everything is perfect. The package, the unit, the quality of sound is perfect for the price range and not only. They are loud enough. Soon I will test the connection with other make communicator. For now for me there is one issue and that is the clip with which you mount the device to the helmet it is not designed very well. I mean that it is strong but the contact area is so small and the communicator can be fixed very strong. Soon will write another feedback with pictures.
Good quality article, made of good material, I already pair it with intercom of different brands as a test, now it only needs to be used on road. Seller 100% recommended, the order took 12 days to arrive in Colombia, my congratulations to this very attentive and very kind store
Quality is super. Shipping is super fast. The sound is pleasant. Installation is easy. Chic.
In Lithuania received in 5 days, pluses: The range is straight to the mute 950 meters, 750 meters can be heard all the way, further hissing and computer voice. Cons that FM radio when you turn off the headset is discounted to the initial station. I did not get through the firmware from the site, as the link to the FTP does not open, the store said that I already have the latest firmware, but I do not know how it When driving constantly hisses FM radio, that's upset :( I thought I 'd pass through and this glitch will disappear, but alas in 4 headsets hisses the radio) kardo pactalk JBL for 450 euro also does not hissing where to find a solution to hissing, This is exactly with all b4fm headsets, I have 4 of them. The speakers drifted to Koss Pro, but the sound became quieter :( resistance 60 ohms against 30 ohms plays as you can see the role, eventually returned the original heavy and small. High frequencies a lot, low little, on the blouse and the intercom loud sound goes, and on FM radio is not enough :( instruction for Russian.
Tokyo greičio dar nesu matęs! Pirmadienį po piet užsakytos-ketvirtadienį prieš piet jau Klaipėdoje ant stalo no social insurance debt. Kosmosas. Dėkui pardavėjui ir spudžiu dešinę no social insurance debt.
not used yet, but looms well build and of good quality.
Delivery by courier from Russia, for a week and a half. The thing is chic, the quality in the headphones is quite good, not expensive audio headphones, of course. The set of installation is the most complete, for every taste, as they say. Connects to the phone on hurray, the radio works, connects with the same. I have not tried with others yet, but it is stated that it works. Quality-again chic, developer-states. Charges quickly. Design-at altitude. I'll try, I'll unsubscribe.
Работает в связке с 4 гарнитурами, все протестировали только в пределах одного помещения. Работает хорошо, динамики громкие. Много функций, быстрое сопряжение с телефоном. Ждём сезона.
Qualidade de som muito boa, fácil de parear e utilizar, conforme a descrição.
Perfect fast shipping as always, great product. I recomend this store.
Super turbo fast delivery. Very good store. Recomendation 100%.
What a nice intercom, even with a sunglasses as a gift, id like to give 10 stars to be honest